FAQs
Site Access and Emergencies
Who do I contact to gain access to a site?
To access an American Tower website, you must make your request through our webacesso channel at:
To be able to access the services of our webpage it is necessary to create a Login and password. If you are not registered yet, make your registration request by calling +55 (11) 4766 4100 and complete your registration.
Who do I contact in the event of a site emergency?
If you are a customer, please call our Network Operations Center (NOC) at +55 (11) 4766-4100 (option 5).
Landowner, in case of emergency contact us using our toll free number at +55 (11) 3003-9005, inside Brazil.
What is the best way to report an issue or get support for a DAS, Small Cells, or a Carrier Grade Wi-Fi network I am connected to?
The best way to report an issue or get support is to send an e-mail to our dedicated maintenance team at brasil.corretiva@americantower.com or If you are a customer, please call our Network Operations Center (NOC) at +55 11 4766-4100 (option 5).
I'm a landlord and have questions regarding the communications site on my property, who do I contact?
Please contact landlord relations at +55 11 3003-9005 or access our landlords webpage.
I'm a concerned party who has questions about activity, such as construction, lighting, and security, at a site, who do I contact?
Please call our call center at +55 11 3003-9005.
New and Existing Customers
Who should I talk to about a new collocation?
Please contact our sales team at +55 (11) 4766-4100 or by e-mail at comercial@americantower.com
I’m interested in one of your sites, who can I contact for information on availability?
Please contact our sales team at +55 (11) 4766-4100 or by e-mail at comercial@americantower.com
What is the process to put my equipment on a tower?
The 4 Steps to Connect Your Network With Us document outlines our process.
Please contact our sales team at +55 (11) 4766-4100 or by e-mail at comercial@americantower.com
How do I obtain a status on my project?
You can track your project milestones reaching your designated American Tower Project manager assigned to your account at any time for a status update.
Do you have an e-signature service?
Yes, American Tower utilizes and accepts signatures via DocuSign® depending of the document and project. Please talk to your Sales Account Manager or Account Project Manager to facilitate registration.
Why is a structural analysis necessary?
American Tower requires an engineering service be completed for the following reasons:
- To certify the tower is structurally capable of accommodating the proposed equipment
- In accordance with reasonable and prudent engineering practices
Selling or Leasing Property
How do I sell or lease my property to American Tower?
We only develop new tower sites based on customer need. If you would like to enter your property into our database, please contact us. If there is interest in using your property to develop a tower site, we will contact you directly.
Who do I talk to about selling my tower to American Tower?
If you are a customer, please contact us at our Call Center: +55 11 4766-4100 or by e-mail to comercial@americantower.com.
Billing and Payments
How can I receive copies of my lease or other documents?
Customers please contact your account representative, or if you prefer contact our call center: at +55 (11) 4766-4100.
How do I change my billing address or other account-related information?
Customers please contact your account representative, or if you prefer contact our call center: at +55 (11) 4766-4100.
Why did my bill change?
Customers if you have any questions regarding your invoice, please contact our call center at +55 (11) 4766-4100 or get in contact with our Contract Management team.
Share Your Feedback
At American Tower do Brasil, we are committed to collecting, reviewing, and acting on the customer feedback we receive—all with the goal of continually improving how we serve you. When working with us, you will be invited to provide your input along the way. Or, you can visit us here to share your thoughts at any time.