Landlord FAQs

Please call our Network Operations Center toll free at 3003-9005

Yes, American Tower do Brasil is interested in purchasing your interest in the lease. Please access our landlord call center channel at +55 11 3003-9005.

As your current tenant, we can likely match or exceed any other offer for the lease and can structure the transaction to fit your financial needs.

Learn more about the benefits of agreement buyouts

We’d be happy to address your question, please access our landlord call center channel at +55 11 3003-9005.

If your need to update is just a change of address or a phone number, you can do it directly through the Lessor Portal by accessing the channel, with your Login and password and you can make this update.

If you still do not have access to the portal, please contact our Rental Service Center at number 3003-9005, it is not necessary to enter the DDD, to create the login or update the other data.

This information is extremely important for American Tower do Brasil, because in case of need we will know who to contact.

We’ll update our records and redirect your payments to your new address, after receiving the required information. We’ll also use your new address to mail any notices required in the lease.

We’d be happy to address your question. Please, you can verify the information directly through the Lessor Portal by accessing the channel, or you can also contact our Call Center at +55 11 3003-9005.

If you still do not have access to the portal, please contact our call center number at +55 11 3003-9005, to create the login.

Welcome to American Tower do Brasil. We look forward to working with you. To update our files, we need you to provide certain forms. Please refer to our Ownership Change Checklist to determine which forms you need to provide, then email or mail all relevant documentation to the addresses specified in the checklist.

Please contact Call Center +55 11 3003-9005 (without DDD), to start the process. Know that you will need to provide the documents below.

• Copy of the updated property registration (valid for 30 days)
• Copy of the deed, if the transfer has not yet been registered in the registration
• Negative certificate of IPTU debts
• Copy of RG and CPF of the new owner
• Copy of updated marriage certificate or birth certificate from the new owner
• Proof of residence for the new owner
• Proof of bank details of the new owner

It is very important to make this change to ensure that there are no problems in paying the rent. After receiving the documents, we will contact you for clarification and send the contractual amendment for signature.

Please Check the terms of your rental agreement for information that may affect the sale, as well as the procedures to be followed.

Yes, American Tower do Brasil carries out activities through Suppliers, if it has been approached by someone and wants to confirm that they are providing services to American Tower do Brasil. Please contact Call Center +55 11 3003-9005 (without DDD), which will confirm that the Supplier is authorized.

American Tower do Brasil shares each site with the goal of maximizing the usage of a single structure. This is beneficial because:

• An aesthetically favorable solution that reduces the need to build additional towers
• An economical solution, allowing communities to have access to a telecommunications and data network in their region and improve network coverage
• An excellent way to guarantee a long-term rental profitability

Please contact Call Center +55 11 3003-9005 (without DDD), to verify the authenticity of the person requesting it and then send a copy via email.

If you have not yet been contacted by our Supplier, please contact Call Center +55 11 3003-9005 (without DDD), to start negotiations.

We will have to make an amendment to your Rental lease Agreement. Please contact Call Center +55 11 3003-9005 (without DDD), to start the process. Know that you will need to provide the documents below.

• Copy of the updated property registration (valid for 30 days)
• Copy of the lessor's death certificate
• Negative certificate of IPTU debts
• Copy of RG and CPF of the inventor or heir
• Copy of updated marriage certificate or birth certificate
• Proof of addressProof of bank details

It is very important to make this change to ensure that there are no problems in paying the rent. After receiving the documents, we will contact you for clarification and send the contractual amendment for signature.